FAQ(FREQUENTLY ASKED QUESTION)

APLEXA MULTITRADE PRIVATE LIMITED

1. What products do you sell?

We offer a wide range of products including Electric Items, Clothing, Footwear, and daily-use essentials.

2. Do you deliver across India?

Yes, we deliver our products all over India through reliable courier partners.

3. How long does delivery take?

• Metro Cities: 3–5 business days

• Other Locations: 5–7 business days

4. How can I track my order?

Once your order is shipped, you will receive a tracking ID via SMS or email to monitor your delivery status.

5. What payment methods do you accept?

We accept:

• Debit/Credit Cards

• UPI

• Net Banking

• Cash on Delivery (COD) (where available)

6. Can I cancel my order?

Yes, you can cancel your order before it is dispatched. Once shipped, cancellation is not possible.

7. What is your return policy?

We offer returns for damaged, defective, or incorrect products within 7 days of delivery, subject to our Return Policy.

8. How will I get my refund?

Refunds are processed within 5–7 business days and credited to your original payment method or via bank transfer/UPI (for COD orders).

9. Do you offer exchange?

Yes, exchanges are available for size issues or defective products, subject to stock availability.

10. What should I do if I receive a damaged product?

Please contact us within 48 hours of delivery with photos/videos, and we will assist you with a replacement or refund.

11. Are my payments secure?

Yes, all transactions are processed through secure and encrypted payment gateways to ensure your safety.

12. How can I contact customer support?

You can reach us at:
📞 +91 8529802697

Still Have Questions?

If you need further assistance, feel free to contact our support team. We’re always happy to help!